Vitas Clinic
Multi-tenant platform for clinics and independent doctors that automates clinical documentation (audio → SOAP + ICD-10), offers real-time AI transcription, and appointment booking via WhatsApp with an intelligent chatbot. Doctor portal, patient payment portal, and admin panel.
Overview
How the system works
Vitas Clinic is a medical management platform that combines AI-powered automated documentation, real-time transcription, and intelligent WhatsApp appointment booking. The doctor records the consultation (normal mode or real-time), audio is uploaded to S3, and a Step Functions pipeline executes: AI transcription (with automatic fallback), SOAP report generation with specialized AI models (with fallback), and automatic ICD-10 coding — all in parallel. Patients book appointments via WhatsApp with an intelligent chatbot that queries availability, locks time slots with DynamoDB transactions, and generates MercadoPago payment links. Multi-tenant architecture supports clinics with multiple doctors and independent practitioners. Profession-specific prompts: physician, dentist, nutritionist.
The Challenge
Post-consultation clinical documentation consumed 45-60 minutes per patient between transcription, SOAP report writing, and ICD-10 coding. Manual phone booking generated no-shows and scheduling conflicts. Independent doctors and clinics needed a scalable solution without infrastructure investment.
The Solution
Processing pipeline in Step Functions to parallelize SOAP and ICD-10 generation. Dual transcription: real-time and deferred with automatic fallback. Intelligent chatbot integrated with WhatsApp via Kapso for booking with transactional time-slot locking in DynamoDB. Multi-tenant with secure authentication and service activation guards (digital signature + price + duration required).
Results
90% automation in SOAP report generation. Complete audio-to-storage processing in ~25 seconds (parallel processing). Real-time transcription latency < 500ms. 24h SLA guarantee with automatic retries. Multi-tenant operational with clinics and independent doctors. Payments integrated with MercadoPago and OTP via Kapso.
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Technical Architecture
Technology Stack
Key Benefits
Improvements after implementation
SOAP automated
90% — SOAP automated
Audio to report
25s — Audio to report
Multi-tenant DynamoDB
3x more patients attended per day without additional staff. Cost of $0.073 per processed file (80% less than traditional solutions). 24h processing guarantee with SLA and automatic retries.
“The implementation of specialized agents is revolutionizing the medical appointment process. The system's ability to transcribe consultations, structure SOAP notes, generate ICD-10 codes, and suggest diagnoses has increased the quality of care doctors provide to their patients, while significantly reducing the administrative burden.”
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