Public health · Peru
PilotSUSALUD
A phone and WhatsApp assistant that guides citizens and turns every conversation into a case ready for a specialist.
WinnersSUSALUD–UPCH Innovation Challenge 2026
Premium · Voice agent
An agent that answers the phone when nobody can
Some customers don't write: they call. An AI voice agent takes those calls in Spanish, understands what the person needs, replies with your business's information and hands the call to a person when needed.
Book a call
The SUSALUD pilot's web platform, where calls and chats arrive (demonstration image). Read the case
What it does
- Answers with a natural voice, at any hour.
- Understands the question and answers from a knowledge base your business reviews.
- Takes the customer's minimum details and reads them back.
- Hands over to a person with the context of the call.
- Every call is transcribed and recorded for review.
About Amazon Connect
We build it on Amazon Connect, AWS's cloud contact center. Its AI agents can resolve questions by voice and hand over to a person, and the service is pay-as-you-go, with no infrastructure of your own.
Our reference
With this technology we built SUSALUD's citizen assistant pilot, winner of the SUSALUD–UPCH Innovation Challenge 2026: each call ends as a case ready for a specialist to review.
Price
- Project
- Custom quoteit depends on the call flows and the systems to connect
Related cases
Health · Chile
MedConsult
The doctor dictates the visit, AI fills in the specialty's form and the doctor reviews it before saving.
In useby an ER doctor at a public hospital
Frequently asked questions
Does the caller know they are talking to an AI?
Yes. We recommend that the agent introduces itself as a virtual assistant and asks for consent when the call is recorded.
Can it transfer the call to a person?
Yes. When the question needs it, the agent transfers the call to your team with a summary of the conversation.
Are you missing calls?
Book a call and we will see whether a voice agent makes sense for your call volume.